5+ years of delivery, every project, tool, and certification

Promoted to Head of Delivery. Now I own the delivery function across every active engagement at Zethic. Sprint cadence, scoping, estimation, portfolio reporting, client comms.

• Lead a team of 7 PMs running 20+ concurrent engagements at 96% on-time across 9 sectors.
• Own the engine that turns engineering work into shipped product across 30+ client engagements to date.
• Keep evolving the AI stack so Claude, ChatGPT, MCP, and n8n sit inside the PMs' actual day-to-day workflow.
• Maintain the self-hosted FOSS infrastructure (Coolify, Plane, Docker) and the lead-triage automation that runs before anyone's awake.

Multi-client delivery across 9 sectors. Built and scaled an AI-native PMO from one PM hire to a 7-person team. 20+ concurrent engagements at 96% on-time.

• Lead 7 project managers running 20+ concurrent engagements at 96% on-time delivery.
• Own the full delivery lifecycle across the portfolio: scoping, budgets, resource planning, execution, client comms.
• Killed the SaaS bill. Replaced the paid stack with self-hosted Coolify, Plane, and Docker across the entire client delivery environment.
• Built n8n automation that triages every inbound lead end-to-end and cut spec-to-handoff time meaningfully.

Building a PMO from scratch at a digital agency. Started with no PM function. Ended up with a 7-person practice running 20+ concurrent client engagements.

Before:

• No PM function. Founders managing delivery ad hoc.
• No delivery standards, no estimation framework, no sprint cadence.
• Growing project count with no reporting layer.
• Paid SaaS tools with overlapping functions and no automation.
• No structured onboarding for new hires. Knowledge lived with individuals.

After:

• 7-person PM practice running 20+ concurrent client engagements.
• 96% on-time delivery across 30+ projects and 9 sectors.
• Playbooks and delivery standards written and still in use.
• Full SaaS-to-FOSS migration: Coolify, Plane, Docker. Eliminated vendor lock-in.
• AI automation (n8n) eliminated manual lead triage and cut spec-writing time significantly.
• Created the onboarding playbooks and process guides. Wrote the delivery standards. Used all of it to onboard and train 7 PMs to run engagements independently.

What people say:

• "Varun – you are one of the brightest hires we could expect to have in our PMO team. Your sense of responsibility to troubleshoot & find the best solution for our processes & the client is what keeps us a step ahead." — Paulomi Purkayastha, Senior Manager, Deloitte USI
• "Varun has truly emerged as the cornerstone of our team, a pivotal asset who seamlessly integrates all facets of the development process with finesse and expertise. His exceptional communication skills serve as a beacon, illuminating the path to success as he adeptly navigates through various topics with clarity and precision." — Alexander Wessels, Chief Product/Technology Officer, SABA Hospitality

Joined as the first PM hire and built the entire delivery infrastructure from scratch. Sprint cadence, project reporting, scoping and estimation frameworks. All adopted company-wide.

• First PM hire at the agency.
• Built the foundational delivery pipeline from scratch: sprint cadence, project reporting, scoping and estimation frameworks.
• Audited and fixed broken delivery workflows to run 5+ concurrent engagements across app development, product launches, and third-party integrations.

PMO ops at Deloitte USI. Ran the $25M change request pipeline. Audit accuracy was the whole job.

• Managed 100+ change requests worth $25M in revenue inside a PMO where audit accuracy was the standard.
• Identified financial discrepancies across the pipeline, reducing tracked variances by $350,000.
• Owned the financial reporting layer that kept the change request pipeline auditable from start to finish.
• Redesigned 5 operational reports, cutting generation time by 50%.
• Earned 2 internal recognition awards for performance beyond the scope of the role.